‘DigiSaathi’: Customers can now entry the 24×7 helpline through  WhatsApp now

Mumbai: DigiSaathi – a 24×7 helpline for Information on digital fee services and products is ready up by NPCI on behalf of a consortium of fee system operators and individuals (banks & non-banks). DigiSaathi might be accessible on WhatsApp for the purchasers to entry all the knowledge they want pertaining to digital fee services and products. 

DigiSaathi will help the customers with all their queries on digital funds through the chatbot facility on WhatsApp by merely messaging on +91 892 891 3333. The facility will quickly even be out there on different social media channels as properly.

Launched not too long ago by Governor, Reserve Bank of India(RBI), DigiSaathi is an automatic response system that helps prospects in addressing their queries associated to a number of services and products underneath the funds system umbrella together with Cards (Debit/Credit/ Prepaid), UPI, NEFT, RTGS, IMPS, AePS, NETC, BBPS, USSD, PPI Wallets, ATM, QR (UPI/Bharat), NACH, TReDs, CTS, MTSS, Mobile and Net banking. The Consortium of Payment System Operators and Participants together with ecosystem Partners, Banks, Card Networks, PPIs, Fintechs, Payments Council of India (PCI), and Indian Banks’ Association (IBA) got here collectively for implementing this to empower folks to undertake digital funds with much more conviction.

DigiSaathi is out there in each English and Hindi for purchasers whereby they’ll entry details about any of the digital fee services and products. It even guides them on the right way to avail or use any specific services or products. DigiSaathi additionally helps prospects with their transaction-related queries, by guiding them and sharing the contact particulars of involved banks/Institutions. The FAQs and automatic responses listed on DigiSaathi are reviewed periodically to supply extra up to date and correct responses to the callers/customers.

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