Chennai municipal physique to make use of WhatsApp to deal with grievances

The Greater Chennai Corporation (GCC) has launched a devoted WhatsApp Communication system to assist residents elevate queries and grievances on day by day actions, this makes it the primary municipal physique in India to take action. In order to entry the providers, individuals can merely ship a ‘Hi’ to GCC’s official WhatsApp account on +91-94999 33644, to boost issues and search options. The WhatsApp Communication system is presently accessible in English and Tamil languages. With this WhatsApp Communication system integration, GCC goals to facilitate immediate and efficient communication between the administration and the general public. This WhatsApp-based automated grievance registration system may even make it potential for residents to trace the progress of registered grievances in real-time. It may even pave the way in which for the circulation of knowledge on vital bulletins, updates, periodic occasions, helplines, and so forth. At an acceptable time, the service may even embrace crucial data on vaccine rollout modalities in Chennai for beneficiaries. Commenting on this initiative, Mr. G. Prakash IAS., Commissioner, Greater Chennai Corporation stated, “We wish to all the time be on the forefront of all technological developments and supply a seamless communication system to our residents. Given the ever present nature of the WhatsApp platform, exchanging data with residents has change into extraordinarily handy and fast. We will proceed to construct such initiatives to serve our residents extra effectively and thank WhatsApp for his or her help in activating this revolutionary citizen centric providers”. Mr. Shivnath Thukral, Public Policy Director, WhatsApp India said, “Our association with GCC reflects our vision to help promote and build a more connected and aware, Digital India. The pandemic has shown our reliance on digital tools and leveraging technology for governance has become even more critical. We are delighted to be a part of this initiative and are humbled that our platform can bring value to the country.” The GCC may even make the most of the WhatsApp Communication system to offer extra citizen-centric providers such because the creation of delivery and demise certificates, well timed reminders on tax fee, and electoral providers. Subscribe to Mint Newsletters * Enter a sound e-mail * Thank you for subscribing to our e-newsletter.