Twitter interim grievance officer for India quits amid row over new IT guidelines

Twitter’s interim resident grievance officer for India has stepped down, leaving the micro-blogging website and not using a grievance official as mandated by the brand new IT guidelines to handle complaints from Indian subscribers, in response to a supply.
The supply stated that Dharmendra Chatur, who was not too long ago appointed as interim resident grievance officer for India by Twitter, has stop from the publish. The social media firm’s web site not shows his identify, as required underneath Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021.
Twitter declined to touch upon the event.

The improvement comes at a time when the micro-blogging platform has been engaged in a tussle with the Indian authorities over the brand new social media guidelines.
The authorities has slammed Twitter for deliberate defiance and failure to adjust to the nation’s new IT guidelines.

The new guidelines which got here into impact from May 25 mandate social media firms to determine a grievance redressal mechanism for resolving complaints from the customers or victims. All important social media firms, with over 50 lakh person base shall appoint a grievance officer to cope with such complaints and share the identify and phone particulars of such officers. The massive social media firms are mandated to nominate a chief compliance officer, a Nodal Contact Person and a resident grievance officer. All of them must be resident in India.
Twitter, in response to the ultimate discover issued by the federal government on June 5, had stated that it intends to adjust to the brand new IT guidelines and can share particulars of the chief compliance officer.

In the meantime, the microblogging platform had appointed Chatur as interim resident grievance officer for India. Twitter now shows the corporate’s identify within the place of grievance officer for India with a US deal with and an e mail ID.
According to a authorities official, the corporate has misplaced authorized safety as an middleman and might be legally held answerable for all content material posted by its customers on the platform.