Specially abled little one denied boarding: DGCA points show-cause discover to IndiGo

The Directorate General of Civil Aviation (DGCA) has issued a show-cause discover to IndiGo after findings of the three-member committee investigating the Ranchi Airport incident of May 7 “prima facie indicate inappropriate handling of passengers by the IndiGo staff thereby resulting in certain non-conformances with the applicable regulations”.

The committee probing the incident, the place a specially-abled little one was denied boarding by an IndiGo worker, has submitted its report back to the DGCA.

On May 7, an IndiGo staffer denied boarding to a specifically abled little one for a Ranchi-Hyderabad flight. The airline had mentioned on the time that the kid was “visibly in panic”.

“The proceedings of the committee were partly held in the open and partly in camera as per the request of the affected family. The findings of the committee prima facie indicate inappropriate handling of passengers by the IndiGo staff thereby resulting in certain non-conformances with the applicable regulations,” the DGCA mentioned Monday.

“In view of this, it has been decided to issue a show cause notice to the concerned airline through its authorized representative to explain as to why suitable enforcement action should not be taken against them for the non-conformances”.

Last week, The Indian Express had reported that the three-member workforce deputed by the nationwide aviation security regulator to probe the incident at Ranchi airport would look into the operational and authorized facets, together with the applicability of the “regulations for carriage of persons with disabilities and reduced mobility”.

The DGCA has given time until May 26 to IndiGo to answer the show-cause discover. “After hearing their submissions, appropriate action as per law would be taken,” the regulator mentioned.