Is your hospital not granting cashless facility for Covid-19 remedy?

There are some reviews that some hospitals are usually not granting cashless facility for remedy of Covid-19 regardless of policyholders being entitled for getting cashless remedy below their Policy.

Thus, within the occasion of denial of the cashless facility at any such enlisted community suppliers hospitals, the policyholders could ship a criticism to the involved insurance coverage firm.

Further, you may as well strategy to Insurance Ombudsman or the Grievance Redressal Officer. The Grievance Redressal Cell within the Consumer Affairs Department of the Insurance Regulatory and Development Authority of India (Irdai) appears into complaints/grievances from policyholders. This Cell takes up the grievances with the respective insurers for redressal.

How to file a criticism

Policyholders who’ve complaints in opposition to insurers have to first strategy the Complaints/Grievance Redressal Cell of the insurer involved. If they don’t obtain a response from the insurer inside an affordable interval which is often 15 day of the criticism receipt or are dissatisfied with the response of the corporate, they could strategy the Grievance Redressal Cell within the Consumer Affairs Department of the Irdai.

You should know that solely complaints from the insured or the claimants are entertained. The Cell does not entertain complaints written on behalf of policyholders by advocates or brokers or by any third events.

The complainants have to submit the entire particulars of the criticism as required within the criticism registration kind which they’ll obtain from the Irdai web site – policyholder.gov.in (http://www.policyholder.gov.in/Report.aspx#). Without the required data referred to as for within the criticism registration kind, Irdai won’t register the criticism.

How to register complaints with the Irdai

You could make use of the Integrated Grievance Management System(IGMS). It is an Irdai Portal at https://igms.irda.gov.in for registering the complaints and monitoring the standing of the complaints.

Secondly, you possibly can ship the criticism via Email to complaints@irdai.gov.in. Third, you possibly can name Toll Free No. 155255 or 1800 4254 732. Besides, should you really feel essential to ship the communication in bodily kind, the identical might be despatched to Irdai official addressed to: General Manager, Insurance Regulatory and Development Authority of India(IRDAI), Consumer Affairs Department – Grievance Redressal Cell, Sy.No.115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500 032.

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