India’s first financial institution to supply 24×7 video banking service. Check particulars

AU Small Finance Bank has achieved an unprecedented feat with the launch of its groundbreaking customer support 24×7 by way of Video Banking. This service offers a digital platform the place clients can talk with a video banker in actual time by way of video calls, like video conferencing.

 “AU Small Finance Bank’s foray into round the clock Video Banking represents a paradigm shift in fashionable banking. Even on holidays and weekends, AU’s devoted workforce would guarantee face-to-face, human-centric interactions, underscoring the financial institution’s dedication to enhancing nationwide banking experiences. We empower our clients on this digital epoch by elevating accessibility and comfort to unparalleled heights,” stated Uttam Tibrewal, Executive Director, of AU Small Finance Bank. 

Security stands paramount within the realm of Video Banking, with AU Small Finance Bank elevating the bar with superior encryption, AI-powered facial recognition, OTP and signature verification, and video validation. Every transaction and confidential piece of knowledge is meticulously safeguarded, guaranteeing clients can have interaction with the platform with the utmost confidence.

Now, AU SFB’s clients may revel within the comfort of companies akin to real-time account help, demographic updates, hassle-free monetary transactions, easy loans and Credit Card inquiries, environment friendly concern decision associated to all banking relationships, and past.

AU SFB’s Video Banking transcends the traditional, catering effortlessly to a various spectrum of buyer segments inside the home market. In essence, AU’s 24×7 Video Banking extends the attain of banking companies to areas with restricted infrastructure and assets, providing a handy and personalised banking expertise that addresses the distinctive wants of tech-savvy millennials, new to banking clients, busy professionals, and senior residents alike.

Since its inception in 2021, the Video Banking platform has loved an awesome response, with an ever-growing variety of clients throughout the nation embracing the tailor-made comfort and personalised help it provides. Notably, essentially the most sought-after companies by way of Video Banking embody beginning new Savings Account, Current Accounts,s and Credit Card relationships; getting all service-related resolutions; monetary transactions; and end-to-end relationship administration, drawing in a devoted cohort of Lakhs of lively customers. Bolstered by an unwavering dedication to excellence, AU Small Finance Bank constantly augments and enriches its choices, extending a large number of advantages to its esteemed clientele.

AU Small Finance Bank Limited (AU Bank) is the most important Small Finance Bank within the nation. Starting its journey from the hinterlands of Rajasthan, as we speak AU SFB is the most important Small Finance Bank with a deep understanding of the agricultural and semi-urban markets that has enabled it to construct a strong enterprise mannequin facilitating inclusive development. The Bank has a web price of ₹ 11,379 Crore, a deposit base of ₹ 69,315 Crore, a Gross Advance of ₹ 63,635 Crore, and a Balance sheet measurement of ₹ 91,583 Crore. AU Bank enjoys the belief of marquee traders and is listed at each the main inventory exchanges viz. NSE and BSE. It has persistently maintained excessive exterior credit score Ratings from all main score companies like CRISIL, CARE Ratings, and India Ratings.

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Updated: 09 Aug 2023, 07:28 AM IST