Haptik launches new Enterprise CX Platform to allow Conversational AI options

Jio Haptik Technologies Limited (Haptik), a subsidiary of Jio Platforms group, introduced the launch of their new self-serve Enterprise CX platform. The firm claims this may assist manufacturers construct Intelligent Virtual Assistants in a low code setting and go stay inside a couple of days. 

The platform has been constructed utilizing insights generated from over 300 enterprise options that Haptik has enabled. Haptik’s core clientele contains shopper manufacturers throughout E-Commerce, Digital Native & Gaming, Insurance, Mortgage, and Telecom industries.

Gartner estimates the Conversational AI Platform market to be $2.5 billion in 2020, rising at a staggering tempo of 75% yr over yr. However, one of many largest challenges within the trade at present is the pace of deployment and time-to-value for such options. 

With Haptik’s self-serve Enterprise CX platform, product managers have entry to the three capabilities they require to construct a profitable Intelligent Virtual Assistant (IVA):

Conversation Studio: A low code IVA builder with 100+ proprietary AI templates referred to as Smart Skills, pre-integrated with buyer information techniques comparable to Salesforce, Shopify, Oracle, SAP, and extra.

Live Agent Handoff: For advanced long-tail inquiries, the platform supplies out-of-the-box drag and drop integration with contact middle techniques comparable to Zendesk, Freshworks, Salesforce Service Cloud, Genesys, Nice InContact, and many others.

Intelligent Analytics: The trade’s most superior analytics system produces real-time insights into conversations, steady supervised studying, and person journey maps.

“In arithmetic, there’s this idea of low threshold-high ceiling, which mainly means offering the best strategy to do one thing but permitting highly effective customizations on prime,” said Swapan Rajdev, Co-Founder & CTO of Haptik. “This is the philosophy behind what we have done with our Enterprise-CX platform. If you’re a brand across one of our core industry verticals, you can sign up and go live in a few days if not hours. Then as the complexity increases with scale, there is enough power there to customize as you like and integrate with systems across your organization. As conversational AI shifts from being an early adopter to an early majority category, the shift to self-serve is inevitable and we believe Haptik’s Enterprise CX-platform will lead the way.”

Haptik has additionally created an onboarding information and a library of content material to share finest practices about conversational AI that may assist product groups get began. The self-serve platform has been stay for choose clients for the previous few months.

Nick Spicer, Customer Experience Manager at Latercase stated, “Haptik’s platform is ideal for self-service. While they do provide absolutely managed providers, we wish to get our arms soiled and construct out options ourselves. Their bot constructing course of has been intuitive and straightforward to know with minimal coding information. We had been additionally impressed with the quantity of flexibility and customization that the platform affords.”

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