Over 6000 complaints obtained in opposition to catering providers in Rajdhani trains in final 3 years
3 min readExpress News Service
NEW DELHI: The Ministry of Railways run 24 Rajdhani Express trains which is categorised as a premium daily-basis practice connecting the nationwide capital to the capitals of a number of states with onboard catering providers. But these trains proceed to obtain a plethora of complaints from passengers in regards to the poor high quality and amount of meals served onboard.
The complaints pour in regardless of efforts taken up by the Railways to enhance the catering providers on the Rajdhani Express trains.
According to an official, the Ministry of Railway obtained 6,361 complaints within the final three years (until October 31, 2022) from throughout the nation in opposition to the poor high quality of meals served in probably the most premium Rajdhani trains.
With regard to this matter, Union Railway Minister Ashwini Vaishnaw not too long ago knowledgeable the Parliament, “The Railway has upgraded the base kitchens units by installing the CCTV cameras for real-time monitoring of food preparations for onboard catering services in the Rajdhani trains.”
The minister additionally stated that supervisors of Indian Railway Catering and Tourism Corporation Limited (IRCTC) have been deployed in Rajdhani Express trains to make sure the standard of meals and meals supplies.
“QR codes have also been introduced on food packets enabling display of details like name of the kitchen, date of packaging, expiry and weights to the knowledge of passengers. Also, a third-party audit is carried out to examine hygiene and cleanliness in pantry cars and kitchen units along with conducting customer satisfaction,” the minister claimed.
The minister additionally stated that meals samples are collected randomly as a part of inspection and monitoring mechanisms to make sure the standard of meals served in Rajdhani and different Express trains.
“In the last three years, 787 samples were collected by IRCTC supervisors and other officials entrusted with the task,” he stated.
NEW DELHI: The Ministry of Railways run 24 Rajdhani Express trains which is categorised as a premium daily-basis practice connecting the nationwide capital to the capitals of a number of states with onboard catering providers. But these trains proceed to obtain a plethora of complaints from passengers in regards to the poor high quality and amount of meals served onboard.
The complaints pour in regardless of efforts taken up by the Railways to enhance the catering providers on the Rajdhani Express trains.
According to an official, the Ministry of Railway obtained 6,361 complaints within the final three years (until October 31, 2022) from throughout the nation in opposition to the poor high quality of meals served in probably the most premium Rajdhani trains.
With regard to this matter, Union Railway Minister Ashwini Vaishnaw not too long ago knowledgeable the Parliament, “The Railway has upgraded the base kitchens units by installing the CCTV cameras for real-time monitoring of food preparations for onboard catering services in the Rajdhani trains.”
The minister additionally stated that supervisors of Indian Railway Catering and Tourism Corporation Limited (IRCTC) have been deployed in Rajdhani Express trains to make sure the standard of meals and meals supplies.
“QR codes have also been introduced on food packets enabling display of details like name of the kitchen, date of packaging, expiry and weights to the knowledge of passengers. Also, a third-party audit is carried out to examine hygiene and cleanliness in pantry cars and kitchen units along with conducting customer satisfaction,” the minister claimed.
The minister additionally stated that meals samples are collected randomly as a part of inspection and monitoring mechanisms to make sure the standard of meals served in Rajdhani and different Express trains.
“In the last three years, 787 samples were collected by IRCTC supervisors and other officials entrusted with the task,” he stated.
